Professional Conduct & Technical Expertise
There is nothing like years of industry experience - if you have been around for long enough, you become an expert – and the Message On Hold Company has been around longer than any in the industry (since 1986).
It is 2010 and customer information access is a science; it is no longer acceptable to consider caller wait time as a low priority in your communications planning. It also ill conceived to believe that telephone callers will accept anything you record for their On Hold experience; customer contact management is an art - and this company has competencies and expertise which is invaluable in building strategies for the best caller experience possible
The Message On Hold Company has developed a team of specialists, with expertise across a range of professions, including:…………….read more
IT and telecommunications consultants, psychologists (for the 'human factors'), production engineers, writers, voice artists, business consultants and customer service professionals.
For instance, the Message On Hold Company is acting as a technical communications consultant for a national client with over 200 branches: so that this client can expand its On Hold services in a very complex and integrated telecommunication environment.
Under the same ownership as this company is the Telemedia Group. For over a decade, Telemedia has conducted human behaviour and corporate communications research. This information has provided the Message On Hold Company with information hitherto unobtainable within the industry. In turn, this means it has a greater knowledge of how consumers behave and respond to recorded information than any other organisation in the country.
The Telemedia group alliance provides us with professionals in technical and communications expertise, which in turn enable us to advise, develop and implement strategies for our clients, bringing optimal customer communications.
There is only one way to build a professional On Hold service, and that is to understand our clients' needs whilst building a recorded communications service around ‘their telephone customer’ requirements. This means bringing together our communications consultants, writers, project coordinators and the production specialist in a coordinated effort to scope and deliver an optimal service, at optimal value, within an optimal communications strategy.
The Message On Hold Company does not sell to a price – it prices to an optimal service value.
It is 2010 and customer information access is a science; it is no longer acceptable to consider caller wait time as a low priority in your communications planning. It also ill conceived to believe that telephone callers will accept anything you record for their On Hold experience; customer contact management is an art - and this company has competencies and expertise which is invaluable in building strategies for the best caller experience possible
The Message On Hold Company has developed a team of specialists, with expertise across a range of professions, including:…………….read more
IT and telecommunications consultants, psychologists (for the 'human factors'), production engineers, writers, voice artists, business consultants and customer service professionals.
For instance, the Message On Hold Company is acting as a technical communications consultant for a national client with over 200 branches: so that this client can expand its On Hold services in a very complex and integrated telecommunication environment.
Under the same ownership as this company is the Telemedia Group. For over a decade, Telemedia has conducted human behaviour and corporate communications research. This information has provided the Message On Hold Company with information hitherto unobtainable within the industry. In turn, this means it has a greater knowledge of how consumers behave and respond to recorded information than any other organisation in the country.
The Telemedia group alliance provides us with professionals in technical and communications expertise, which in turn enable us to advise, develop and implement strategies for our clients, bringing optimal customer communications.
There is only one way to build a professional On Hold service, and that is to understand our clients' needs whilst building a recorded communications service around ‘their telephone customer’ requirements. This means bringing together our communications consultants, writers, project coordinators and the production specialist in a coordinated effort to scope and deliver an optimal service, at optimal value, within an optimal communications strategy.
The Message On Hold Company does not sell to a price – it prices to an optimal service value.
ph 1300 363 111 | email