Telephone answering and call management using automated systems is common. Many systems are not always well designed to achieve optimal performance. Telemallaudio will prepare and record announcements of the highest quality.

Note: Human Factors govern the performance of IVR automated systems, that is, how you behave in response to being offered recorded options for example:

• The time it takes in answering and communicating with telephone callers – long winded beginnings are a pain;
• The number of menu options can lead to frustration for callers – I have had to listen for 7 options in these systems – just not good enough;
• The speed of recorded announcements – too laboured and they annoy;
• The relevance of menu options – if there is not an option for your enquiry you end up pressing any number to just get a response;
• The number of menu layers -the more times you have to make selections the more irritating;
• The quality of the recorded voice – if it is not professional then you get the impression your call is not important enough;
• The order of options – funny how you can listen to a whole lot of trivial options before one that suits your particular enquiry is offered;

• The way your call can be transferred from a recorded system - too often you select an option, then get left without any understanding of what comes next (Messages On Hold can help here).

Make the decision right now to get help and professional IVR and Voice Mail recordings….click here for a quote.